Warranty and service
Some of the products sold in our store have a manufacturer's warranty. If you discover a defect in equipment covered by the warranty, contact the nearest service center, indicated on the warranty card, or on the manufacturers' websites. This is a very fast claim process, which allows you to bring the equipment back to working order in the shortest time.
Note: please keep the proof of purchase (receipt or invoice) and the original packaging until the end of the warranty period - they are the basis for claims.
Complaints
Before receiving the package, always check whether it has been damaged in transit. If the package has visible external damage, we recommend that you refuse the shipment and then contact us at 501 951 903.
After payment of the amount of collection and receipt of receipt of the package, there is an opportunity to open the package in the presence of the courier - in case of discrepancies, a protocol of discrepancies is drawn up, which is the basis for a later complaint.
If the purchased goods turn out to have manufacturing defects or are not as described, please follow the complaint procedure below:
Send us the product you wish to complain about, enclosing a written statement describing the detailed reasons for complaining about the product, the form of compensation, as well as the return address and account number to which a refund will be made (depending on the store's decision). The shipment is made at your expense.
Within 14 days of receipt of the shipment, we will inform you by e-mail or telephone about the result of the complaint procedure.
If the complaint is accepted, within 7 working days from the date of the decision, we will compensate you for the costs incurred by: repairing the advertised product, sending a new copy of the product or refunding your money.
If the complaint is considered unjustified, we will provide you with a detailed justification of the decision and within 14 working days we will send the advertised product at our expense. In the case of payment by credit card, the refund will be made to the card.
If in doubt, feel free to contact us at e-mail: papirus.sklep.pl, or by phone: kom. 501 951 903. We will give you instructions on how to carry out the complaint quickly and smoothly.
Return of products
In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving reasons as a withdrawal from the contract, according to the general rules under the regulations on the conclusion of contracts at a distance. This applies only to consumer sales, so it applies only to sales to an individual who makes a purchase for a purpose unrelated to professional or business activity.
The returned product must not bear traces of use - each item must be complete and factory-packed, the goods delivered in the original packaging in unaltered condition. If this condition is not met, the product will not be accepted.
If you wish to return the product:
Send the purchased product in undamaged condition and in its original packaging with all its contents to the following address: Sklep papierniczy "Papirus" Wioletta Traczyk, Tarczyńska 15 Street, 96-320 Mszczonów. The shipment is carried out at your expense.
Attach to the shipment a written statement (Goods Return Form without stating the reason), in which you will include the desire to return the product document of sale, as well as the account number to which the refund will be transferred.
Within 3 working days of receiving your shipment, we will check the condition of the returned product (whether it bears no signs of use, whether it has not been damaged or destroyed, whether it is in its original packaging with all its contents).
If we do not note any contraindications, we will send to your email address information about the positive consideration of the product return. A refund will be made to the enclosed account number within 7 days. In case of payment by credit card, the refund will be made to the card.
If your product return is rejected (due to damage to the product or signs of use), we will send you an email to the indicated email address informing you that the product return is not accepted. We will send the product back to the indicated return address within 7 business days, covering the shipping cost.